Refund Policy

Effective Date: March 2026

At Digi Orb LLC, we are committed to providing high-quality pest control and extermination services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

By booking our services, you agree to this Refund Policy.

1. Eligibility for Refund

We offer a 30-day refund policy from the date of service delivery. You may request a refund within this period if you are not satisfied with the service provided.

To be eligible for a refund:

  • The request must be submitted within 30 days of the service date
  • Proof of service (invoice, receipt, or booking confirmation) must be provided
  • The issue must be clearly explained, including any supporting evidence if applicable

2. Non-Refundable Situations

Refunds may not be issued under the following circumstances:

  • Failure to follow pre-service or post-service instructions
  • Denied or restricted access to the service location at the scheduled time
  • Existing infestations that were not fully disclosed at the time of booking
  • Reinfestation caused by environmental conditions or lack of maintenance
  • Change of mind after service has been completed
  • Missed or cancelled appointments without proper notice

3. Service Evaluation

All refund requests are subject to review by our team. We may:

  • Conduct a follow-up inspection
  • Request additional information or documentation
  • Offer a re-service or corrective treatment before approving a refund

Refunds are granted at the sole discretion of Digi Orb LLC based on the evaluation results.

4. Refund Process

If your refund request is approved:

  • Refunds will be issued using the original payment method
  • Processing time may take 5–10 business days, depending on your payment provider
  • You will be notified once the refund has been processed

5. Advance Payment Policy

All services require full payment in advance at the time of booking. We do not offer recurring payments or subscription-based billing.

6. Authorization Requirement

Clients are required to sign an authorization form before services are performed. This confirms agreement to the service terms, scope of work, and this Refund Policy.

7. Changes to This Policy

Digi Orb LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or would like to request a refund, please contact us:

Digi Orb LLC
Address: 1907 Cardova Drive, Greensboro, NC 27410
Email: info@digiorbllc.com
Phone: +1 251-332-0327
Website: https://digiorbllc.com/